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All orders received by 1:00 p.m. EST Monday thru Friday will ship the same day unless stated otherwise on the product information page. Orders received after 1:00 p.m. EST Monday thru Friday will ship the next business day. Test Tutor Publishing ships via Federal Express, UPS or the U.S. Postal Service. Orders with free shipping are shipped via the United State Postal Service. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order on the Track Your Order page.

Free Shipping: We offer free shipping via United State Postal Service for all orders $75 and up within the U.S. 

Expedited Shipping: Shipping rates for next day or 2-day shipping are calculated in real-time based on the weight of your order and the shipping destination.

If you wish to return a book for a refund, it must be received at: Test Tutor Publishing, 19309 Winmeade Drive, #403, Lansdowne, VA 20176 within 10 days of the date of purchase. Books must be unused, unopened and undamaged for approval of a refund. The refund amount will be less shipping and less a 15% restocking fee on all products. For items that shipped for free, our shipping costs will be deducted from your refund. If a book comes with a plastic seal and the plastic seal has been broken, no refund will be given. There are no refunds on practice tests. Refunds are typically processed within 1 week of receipt of return. Refunds are made in the same method of the original payment. 

Ebooks: Returns will NOT be accepted for electronic purchases.

The details listed below apply to the following ebooks: 

Practice Test for the IAAT, Four Practice Tests for the IAAT and Practice Tests for the NNAT2

E-Book downloads are password protected PDF files. Access to eBook downloads is available for 15 days from the date of purchase. Adobe Reader/Preview is needed to view eBooks on a computer screen. Adobe Acrobat is available for free at https://get.adobe.com/reader/. 

After your eBook order has been completed, you will receive an email with a link to download your eBook. The ebook password will be listed on the download webpage. Check your spam folder if you don't see the email right away. If you don't receive the download link via email, visit: https://transactions.sendowl.com/order_recoveries/new?merchant_id=21494. Ebook purchases are non-refundable.

Test Tutor Publishing will charge the customer for any immediate shipping fees, however, we are not responsible for any customs fees may be charged at the final receiving location. As well, we strive to have your package delivered as soon as possible, but we are subject to the carriers' delivery policies and we are not responsible for any delays due to customs. Orders may be subject to import taxes, duties and fees to be paid to the carrier upon delivery.