• FAQ

General

At Test Tutor Publishing, we are committed to providing the best customer service. Most customer service questions are probably answered below, but if not please email us at support@the-test-tutor.com or call 703-594-1660. Our customer service team is here to serve you Monday thru Friday, 9 am to 5 pm EST.

All orders must be paid in full at the time of purchase. We accept Visa, MasterCard, American Express, and Discover cards. All prices shown are subject to change at anytime without notice.  

Sales tax will be added to all orders as required by state law. The sales tax charged depends on where your order is shipped. You will be able to view the sales tax included in your purchase before you confirm your order.

Products

1) Practice Test for the IAAT, Four Practice Tests for the IAAT and Practice Tests for the NNAT2:

E-Book downloads are password protected PDF files. Access to eBook downloads is available for 15 days from the date of purchase. Adobe Reader/Preview is needed to view eBooks on a computer screen. Adobe Acrobat is available for free at https://get.adobe.com/reader/

After your eBook order has been completed, you will receive an email with a link to download your eBook. The ebook password will be listed on the download webpage. Check your spam folder if you don't see the email right away. If you don't receive the download link via email, visit: https://transactions.sendowl.com/order_recoveries/new?merchant_id=21494. Ebook purchases are non-refundable.

2) The Preparation Workbook for the WISC-V Ebook is downloadable and viewable for 60 days from the date of purchase. You will need to install Adobe Digital Editions software to view the ebook. Please see instructions for downloading and viewing this product.

You can install Adobe Digital Editions (ADE) to read downloaded ebooks on your computer and transfer them to supported ereaders.

Visit Adobe's website to see the system requirements for ADE.

Step 1: Get an Adobe ID

In order to view the eBooks you will need a free Adobe ID. (If you already have an Adobe ID, be sure to use your existing Adobe ID, instead of registering for a new one.)

Step 2: Download Adobe Digital Editions software

Steps for Windows

Go to the ADE website, then click the Download tab.Click the download link for Windows and click Save File.Once the installer is downloaded, open and run it.Follow the prompts in the setup wizard.Click Done.

Note: If these steps didn't work for you, you may have to install ADE manually.

Before you can download ebooks, you'll need to authorize ADE.

Steps for Mac

Go to the ADE website, then click the Download tab.Click the download link for Macintosh.Once the installer is downloaded, open and run it. Follow the prompts in the setup wizard.Click Close.

Note: If these steps didn't work for you, you may have to install ADE manually.

 Step 3: Authorize Adobe Digital Editions

After you have created your Adobe ID and installed the reader, you will need to authorize Adobe Digital Editions. The first time ADE opens, a Computer Authorization dialogue box may open automatically. If not, click on the Help menu. Then click on "Authorize Computer...". The Computer Authorization dialog box will now open.

Once you have completed the Adobe ID registration process, return to the "Computer Authorization" dialogue box in ADE. Follow the instructions below to authorize your computer:

1) In the field labeled “eBook Vendor”, be sure that “Adobe ID” is already selected.

2) Enter your Adobe ID and Password in the next two boxes (from Step 1 above).

3) Click Authorize. Your computer is now authorized with your Adobe ID. (You will not have to authorize this computer again to view eBooks in ADE.)

Open the confirmation email you received from us on your computer. Locate your Personal File Link for the eBook in the email, then click on it. (You can also copy and paste the link into the address bar of your browser; then hit the Enter key.)

After clicking on the file link, ONE of the following should happen (depending on your default browser and system configuration):

A window may open showing the eBook automatically being transferred into ADE.

OR, a window may open, offering you the option of opening the ***.acsm file in ADE. If you see this window, select the Open option, then click “OK,” instead of saving the file. Then you should see a new window open, showing the eBook transferring to ADE.

If neither of these things happens, locate the file named ***.acsm on your computer, then click on it. (You can usually find the file in your “Downloads” folder -- or in the Download bar or menu of your default browser.) You should see a new window open, showing the eBook transferring to ADE.

That depends on the child’s age and stamina. We suggest parents give their child at least a month to go through the workbook the child for about 15-20 minutes each day. We suggest the following:

1) Incorporate regularly scheduled practice sessions into your child’s homework schedule. Initially, practice doesn’t have to be daily just consistent, then gradually build frequency as test day approaches.

2) Give your child a variety of practice exercises to assess their strengths and weaknesses. Then focus your efforts on the skills that your child finds most difficult.

3) Many younger children may initially not have the attention span to complete even one skill area. Even older children may find it difficult to maintain focus for the full duration of an actual test. To address this issue, start in short practice sessions and build up the length of practice over time. For an older child, you may want to run a full-length practice of the test, to give him a feel for the test structure, the transition between skill sections and the duration of the test.

4) Try to keep the stress level low. Take a break from practice if needed.

The Preparation Kit for the WISC-V includes a paperback book and a set of blocks. The Preparation Ebook for the WISC-V contains identical content to the paperback book but it is accessible for only 60 days, is not printable,  and does not include a set of blocks. However it does include a printable scoring form to record your child's answers. 

The Woodcock-Johnson Tests of Cognitive Abilities Test measures ‘innate’ abilities such as long-term and short term memory, reasoning skills, and processing speed. The Woodcock-Johnson Tests of Achievement measure skills taught in school such as, reading, writing and arithmetic. 

Shipping

All orders received by 1:00 p.m. EST Monday thru Friday will ship the same day unless stated otherwise on the product information page. Orders received after 1:00 p.m. EST Monday thru Friday will ship the next business day. Test Tutor Publishing ships via Federal Express, UPS or the U.S. Postal Service. Orders with free shipping are shipped via the United State Postal Service. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order on the Track Your Order page.

Free Shipping: We offer free shipping to customers in the continental USA via the United States Postal Service for all orders $75 and up. 

Expedited and International Shipping: Each order’s shipping cost is calculated during the checkout process. You can review the options and final shipping cost before completing your purchase in the store. The shipping carrier varies by country.

If you select free shipping, your order will arrive within 3 - 8 days from the order date to destinations within the continental U.S. Orders shipped to Alaska, Hawaii or U.S. territories will arrive up to 15 business days from the order date.

The Test Tutor's products ship from a separate fulfillment center for processing and completing orders, so we are unable to offer pick-up in lieu of shipping.

Returns

If you wish to return a book for a refund, it must be received at: Test Tutor Publishing, 19309 Winmeade Drive, #403, Lansdowne, VA 20176 within 10 days of the date of purchase. Books must be unused, unopened and undamaged for approval of a refund. The refund amount will be less shipping and less a 15% restocking fee on all products. For items that shipped for free, our shipping costs will be deducted from your refund. If a book comes with a plastic seal and the plastic seal has been broken, no refund will be given. There are no refunds on practice tests. Refunds are typically processed within 1 week of receipt of return. Refunds are made in the same method of the original payment. 

Ebooks: Returns will NOT be accepted for electronic purchases.

To cancel an order, please send an email to support@the-test-tutor.com immediately after you place the order. We will do our best to cancel your order before it ships, but we cannot guarantee that any order will be cancelled after it has been placed. If your order is cancelled before it is shipped, we can refund you for the full amount. However, if your order has already shipped, you may return it after you receive it, but you will be subject to our returns policy. If you request the order to be intercepted by the mail carrier, you will be charged the intercept and postage fees that apply.

International Orders

The Test Tutor ships to the following countries:

Australia

Austria

Belgium

Bulgaria

Canada

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong

Hungary

Iceland

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Netherlands

New Zealand

Norway

Poland

Portugal

Romania

Singapore

Slovakia

Slovenia

Spain

Sweden

Switzerland

UK

US

International custom are responsible for the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Test Tutor Publishing is unable to predict which of these fees, if any, will be applied, and we cannot calculate or collect these fees or taxes.